We are SilverDoor Limited (company number 03950962) and our registered office is 3 Dukes Gate, Acton Lane, Chiswick, London, W4 5DX. We are registered as a data controller with the Information Commissioner’s Office with the registration number Z5228718.
SilverDoor sources serviced apartments based on your specific requirements and to do this we need certain information from you.
When you visit our website we collect some cookie information regarding your use of the website and this is used to help us improve the service we deliver. Cookie information can include your IP address, the browser you’re using and your language settings.
SilverDoor does not store any of your payment information. Payment details are supplied directly to Barclaycard payment platform via a secure payment link which we provide you.
This is a simple overview of the information we collect from you. If you’d like to know more, further information is available below.
None of your personal information is shared unless you request that we reserve your chosen accommodation. If you would like to proceed with a reservation then we will pass on the relevant personal information to the property provider. This will allow them to allocate an apartment to you and, if applicable, any other travellers in your group.
We keep a copy of your correspondence and details of your reservation to enable us to manage the reservation process. This data is further kept for up to 6 years after your last booking for the purpose of auditing and to comply with regulatory bodies such as the HMRC.
Furthermore, if you have opted-in when making your enquiry, we will send you marketing materials such as our monthly newsletter that details promotions, special offers and discounted rates. Depending on your preferences, we may send you further correspondence from time to time.
For more detail please read below.
The property will receive the following personal information:
We do not share your personal information with any other people or third parties. We may only have to disclose your information in the event that we sell the business, introduce or acquire another business, need to establish, make or defend a legal claim, or if we are under a duty to disclose personal information to comply with legal obligations. We may also use third party service providers (such as IT and technology services) who will store or use your information, but only on our instructions and subject to strict data protection requirements.
When you make a reservation and enter payment details, this information is encrypted. This helps ensure your data is not transferred in a readable format and can’t be unlawfully accessed in transit.
You have a right to be informed in a clear, transparent and easily understandable way about how we use your personal information and about your rights. This is why we are providing you with the information in this policy. If you require any further information about how we use your personal information, please let us know.
You can request access to your personal information by making a ‘Personal information request’. We can tell you what information we hold about you, why we are holding it and who it may be shared with. If it’s been shared, this will only have been with a property that you have made a reservation with. Further to this, you may request a full copy of the personal information we hold for you which we will send to you. You can do this by emailing firstname.lastname@example.org.
If you notice that your data is inaccurate you can request for it to be rectified. Just send an email to email@example.com and we will make the relevant corrections.
You have the right to restrict the processing of your data. We only use your data to process your reservation and if you request us to restrict processing then this will take place after your reservation and stay has been completed. Further to this, if you feel your data has been processed incorrectly or unfairly then you have the right to object to the processing of this data. You can do this by emailing firstname.lastname@example.org.
If you decide that you don’t want us to store your data anymore then you can request it to be deleted. You can do this by emailing email@example.com and we will delete all of your personal data. We will only retain your data if we’re under a legal obligation to do so or we need to keep it to establish, exercise or defend a legal claim, and you will always be informed in these scenarios.
If you want us to transfer your personal information to another party where you provided it to us and we are using it based on your consent, or to carry out a contract with you, and we process it using automated means, you can do this by emailing firstname.lastname@example.org.
If you think that we are using your information in a way which breaches data protection law, you have the right to lodge a complaint with your national data protection supervisory authority (if you are in the UK, this will be the ICO).
In the limited circumstances where we are relying on your consent (as opposed to the other bases set out above) to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another compelling legitimate interest in doing so.
By email at: email@example.com
Or write to us at SilverDoor Limited, 3 Dukes Gate, Chiswick, London W4 5DX
Our business is built around providing a service to our clients, and we can’t provide this service without taking some of your personal information. When you contact us we only take what’s absolutely necessary to communicate with you throughout the reservation process and to successfully reserve an apartment for you. For us to do this we’ll need your full name and contact details such as your phone number and email address.Digital information
When you browse our website we may collect your Internet Protocol (IP) address. This address allows your computer to communicate over the internet and connect to our website and it can also show us where in the world you’re browsing from.
Other tracking technologies are sometimes used, for example, a web beacon or tracking URL. These technologies can be used to retrieve information from your device such as your operating system, or help us understand from which website you have been referred (e.g. Google). These are wholly referred to as ‘Cookies’ and are detailed below.
With your consent, we will send you marketing materials that support our business and are suited to your requirements. Your consent will be explicit and you will know what types of marketing materials you are going to receive. You may receive the following types of marketing emails from us:
Monthly newsletters – A newsletter detailing promotions, special offers, discounted rates and other news relevant to your reservation.
Company news – Keeps you up to date with our company and industry news.
Competitions – From time to time we run competitions that give you the chance of winning prizes such a free stays in our property partner’s apartments.
Ensuring you have the best possible stay is important to us so we may also contact you during your reservation to check that everything is as expected. We may also ask if you’re interested in extending your reservation or if you have any future requirements that we can help with.
If during the reservation process the apartment you have chosen isn’t available, then we may contact you to discuss alternative options.Business to Business
If you’re within our key industries then we may reach out to gauge your interest in our services. If you receive communication from us and don’t wish to receive more, then simply reply or hit the ‘Unsubscribe’ button at the bottom of the email.
A cookie is a small data file stored on your computer that comes from the web browser you’re using. It can have a variety of uses and functionalities including storing information about your preferences, speeding up your searches and recognising you when you re-visit. Cookies are also used to track overall visits and visitor location. This helps us identify visitor numbers and patterns.
Some cookies have a session-limited lifespan and are removed when you close your browser; whereas permanent cookies last a lot longer and sometimes indefinitely.
Some cookies may give us your browsing IP (Internet Protocol) address which is personally identifiable information. However, we do not use this to identify any individuals. Your IP address may be logged to help us track where your browsing session is originating from, and help us gather wider statistics on our visitor base.
If you would like more information about the specific cookies our website uses, please contact firstname.lastname@example.org.